ffective Date: March 12, 2025
Last Updated: March 12, 2025
Welcome to Keokuk Coffee Company (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, KeokukCoffee.com, and any related services, products, or transactions. By accessing or purchasing from our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. General Information
Keokuk Coffee Company is an online coffee retailer specializing in small-batch roasted specialty coffee and branded merchandise. We operate in the United States and currently do not ship internationally.
📍 Business Address:
This is our office address and is not open to the public.
Keokuk Coffee Company
804 Morgan Street, STE 1
Keokuk, IA 52632
📧 Customer Support: support@keokukcoffee.com
📞 Phone: 319-382-6399
2. Ordering & Payment
2.1 Placing an Order
- By placing an order on KeokukCoffee.com, you confirm that all information provided is accurate and complete.
- We reserve the right to refuse or cancel any order at our discretion.
2.2 Payment Methods
We accept the following payment methods:
- Online Payments: Stripe, WooPayments
- In-Person Purchases (Vendor Events): Cash and Check
2.3 Pricing & Taxes
- Prices are listed in U.S. Dollars (USD) and are subject to change at any time.
- Applicable sales tax will be calculated at checkout based on your shipping address.
3. Shipping & Delivery
3.1 Shipping Policy
- We currently ship only within the United States.
- Orders under $50 are subject to shipping fees, calculated at checkout based on Printify’s shipping rates.
- Orders over $50 qualify for free shipping.
- Processing times vary but generally take 2-5 business days before shipment.
3.2 Delivery Times
- Standard shipping takes 5-10 business days depending on location.
- Keokuk Coffee Company is not responsible for delays caused by carriers, weather, or incorrect shipping details provided by the customer.
3.3 Lost or Damaged Packages
- If your order is lost or arrives damaged, please contact support@keokukcoffee.com within 7 days of delivery.
- We will work with the carrier to resolve the issue, but we do not guarantee replacements for lost or stolen packages.
4. Returns & Refunds
4.1 Coffee & Perishable Items
Due to the nature of coffee as a perishable product, all coffee sales are final and non-refundable unless:
- The wrong item was received.
- The product was damaged upon arrival.
4.2 Merchandise & Apparel
- Returns for apparel, mugs, and accessories are accepted within 14 days of delivery.
- Items must be unused, unworn, and in original condition.
- Customers are responsible for return shipping costs unless the item was defective.
4.3 Refunds & Store Credit
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Store credit may be offered for returns in certain cases.
5. Use of Website
5.1 Account Registration
- You may create an account to track orders and manage preferences.
- You are responsible for maintaining the security of your account login information.
5.2 Prohibited Activities
You agree NOT to:
- Use our website for fraudulent activities.
- Copy, modify, or distribute our content without permission.
- Interfere with website functionality through hacking, scraping, or malware.
Violating these terms may result in account termination and legal action.
6. Intellectual Property
- All content, logos, and designs on KeokukCoffee.com are the property of Keokuk Coffee Company.
- Unauthorized reproduction, use, or distribution of any materials from our site is strictly prohibited.
7. Privacy & Data Protection
- Your personal information is collected and stored securely in compliance with U.S. data protection laws.
- For more details, refer to our Privacy Policy.
8. Promotions & Discounts
8.1 Discount Codes
- Discounts cannot be combined unless otherwise stated.
- Expired or single-use promo codes will not be reissued.
8.2 Vendor Show Specials
- Discounts at vendor shows are event-exclusive and may not apply online.
9. Limitation of Liability
- Keokuk Coffee Company is not liable for indirect, incidental, or consequential damages arising from the use of our products.
- Our maximum liability is limited to the total amount paid for the purchased product.
10. Changes to Terms & Conditions
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Please review this page regularly to stay informed.
Last Updated: March 12, 2025
11. Contact Us
For any questions regarding these Terms, please contact:
📧 Email: support@keokukcoffee.com
📞 Phone: 319-382-6399
By using our website and services, you agree to these Terms & Conditions.
